At Superhuman Prospecting, our primary service is to provide outsourced, inside sales development, cold calling, appointment setting, and more to business across the nation and the globe. Our team of client call team members make sales development calls on behalf of our clients. Your job as an Account Manager is extremely important because you are the strategic sales consultant working directly with clients to help manage campaign success and sell them on more opportunity to work with us.
The Junior Account Manager’s primary duties revolve around three areas - new business, operations, and management.
Not only does this position require new business generation at performance levels established by the leadership team.
Ensuring new clients are transitioned smoothly into campaigns, managing campaign performance, and following up with clients for renewal opportunities fall within this position. The Account Manager is an assumed “Team Leader” with responsibility to onboard, retain, and grow accounts to the best of their ability, while meeting company standards and constantly striving towards performance goals for each of our clients.
Job Description
While this is a manager level role, this position is designed for candidates with 2+ years of customer service, account executive, or operations management experience. A Junior Account Manager will handle up to 10 separate accounts while working in conjunction with the Account Manager Director The following lists tasks for performance expectations to be fulfilled and satisfied:
New Business
- Generate new sales for Superhuman Prospecting in cold call, appointment setting, inside sales, and telemarketing lead generation offerings.
- Generate leads, hold presentations, and send proposals and invoices to Superhuman Prospecting prospects.
- Involvement in other new business tasks including but not limited to email marketing, networking, blogging or content writing, Superhuman Prospecting & client marketing list building, etc.
Operations
- Lead client call campaigns. This includes but is not limited to pre campaign communication, script writing, kick-off calls, calling client’s prospects to deliver specified call-to-action (ie. appointment, free trial, sale, etc.), campaign phone calls with client, lead & appointment deliveries, renewal sale meeting.
- Make cold call phone dials for Superhuman Prospecting client campaigns to set appointments or perform call-to-action tasks as listed in client agreement.
- Engage in all activities involving client campaigns including but not limited to client phone calls, meetings, emails, call tracking, reporting, and analysis.
- Working with Operations leadership to help call team performance as outlined in each of their performance agreements
- If any call team members do not perform their tasks as outlined in their agreement, the account manager holds the position to influence and guide call team members placement in or out of campaigns after speaking and discussing thoroughly with the leadership team.