At Superhuman Prospecting, our primary service is to provide outsourced, inside sales development, cold calling, appointment setting, and more to business across the nation and the globe. Our team of client call team members make sales development calls on behalf of our clients. Your job as an account manager is extremely important because you are the strategic sales consultant working directly with clients to help manage campaign success and sell them on more opportunity to work with us.
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The junior account manager’s primary duties revolve around three primary areas - new business, operations, and management.
Not only does this position require new business generation at performance levels established by the leadership team, but it also demands strict oversight of call team operations.
Ensuring new clients are transitioned smoothly into campaigns, managing campaign performance, and following up with clients for renewal opportunities fall within this position. Lastly, the account manager is assumed a “team lead.” While the account manager at this juncture is not responsible for hiring and firing, they may be responsible for scheduling, supervising, and training team members on requirements necessary for successful campaigns.
While this is a manager level role, this position is designed for candidates with 2-5 years of customer service, account executive, or operations management experience. The accounts that junior level account managers work with our small to mid size businesses and are typically pilot programs. The following lists tasks for performance expectations to be fulfilled and satisfied:
Team Lead Management